FAQ

When will my order ship?
Orders are packed and shipped from our warehouse in Stockholm. Once your order has left us, you will receive a shipping confirmation with a tracking link.
Estimated delivery times after dispatch:
Sweden & Scandinavia: 2–3 business days
Europe (DHL Express / UPS Express Saver): 1–3 business days
Europe & Worldwide (standard delivery): 3–10 business days
These timeframes apply to in-stock items.
What shipping methods do you offer?
Available methods are shown at checkout once you enter your address.
Sweden: Standard delivery with Schenker.
EU, United Kingdom & Norway: UPS Standard, UPS Express Saver or DHL Express.
USA & Canada: UPS Expedited or UPS Express Saver.
Rest of the world: UPS Expedited or UPS Express Saver.
If you cannot check out to your country, contact us at shop@spaceswithin.se and we will do our best to arrange shipping.
Will I have to pay duties or taxes?
EU: all prices include VAT. No additional fees on delivery.
United Kingdom: orders are shipped DDP (Delivered Duty Paid) – all import duties and taxes are included in the price at checkout. For Trade customers, please note that we deliver DAP (Delivered at Place).
Outside the EU (including Norway, Switzerland, USA, Canada and Australia): orders are shipped DAP (Delivered at Place). Local import duties, taxes and customs fees may apply on delivery and are the responsibility of the customer.
How do I track my order?
You will receive an order confirmation by e-mail when your order is placed, followed by a tracking e-mail from us once your parcel has been shipped. Use the link to follow your delivery with UPS or DHL.
If you have not received your order confirmation within 24 hours, please contact shop@spaceswithin.se.
Can I change my contact information or shipping address?
Once your order has been placed, we are unable to change the contact information or delivery details, and parcels cannot be rerouted once shipped. Please make sure your details are correct at checkout.
Do you sell to wholesale and retail partners?
Yes. If you are interested in selling SPACES WITHIN, please contact us at sales@spaceswithin.se. Our current stockists are listed under Retailers.
I’m an architect or interior designer – do you offer trade terms?
Yes. We offer dedicated terms for architects, interior designers and project orders. Read more on our Trade page or contact sales@spaceswithin.se.
Is a Living Finish right for me?
All our finishes are living finishes: uncoated, artisanal surfaces that change naturally over time through touch, environment and use. They suit those who appreciate materials that show character, depth and evolve over time.
If you require a surface that keeps its original appearance without patination or variation, a living finish may not be the right choice. Natural patination is not considered a defect. Read more under Living Finishes & Care.

EXCHANGE & RETURNS

Returning Your Order

Items purchased on spaceswithin.se are eligible for return or exchange within 14 days of delivery.
To return or exchange an item, request a return authorisation from shop@spaceswithin.se. Please state your order number and the name of the item you wish to return.
Customers outside the EU must receive a return label from us before sending a return. Returns shipped independently may cause customs issues and may not be accepted.
The customer is responsible for the return shipping cost.
Important information:
– Items must be returned exactly as received, in their original packaging, which is considered part of the product.
– Place the item and its box inside a sturdy outer carton – preferably the one your order arrived in – to protect the original packaging.
– Pack each item securely. SPACES WITHIN is not responsible for items damaged in transit due to insufficient packaging.
– Returns must be delivered directly to our address, not to a nearby pick-up point.
– We reserve the right to reject returns that do not meet these requirements. You will be notified by e-mail if your return is rejected.
– Shipping costs for uncollected parcels will not be refunded.

Return Address

M3 Logistics
Att: Spaces Within AB
Speditionsvägen 22
142 50 Stockholm
Sweden
Please do not send returns without a return authorisation from us.

Refunds

Approved returns sent back within the 14-day period are refunded to the original form of payment.
Returns take approximately 7 business days to process once received, and you will receive a refund confirmation by e-mail. Processing may take longer during peak seasons.
Shipping costs for uncollected parcels are not refunded.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, contact shop@spaceswithin.se within 7 days of receipt. Please include your order number and photos of the item and the packaging.
Our quality guarantee covers manufacturing defects. It does not cover damage caused by improper use or care.
Natural changes in appearance caused by touch, use, environment or patination are an inherent part of our living finishes and are not considered defects. See Living Finishes – Warranty & Terms in our Terms & Conditions.

PAYMENTS

Payment Options

All payments are processed securely through Shopify Payments.
Cards: Visa, Mastercard, American Express, Maestro and UnionPay.
Wallets & pay later: Shop Pay, Apple Pay, Google Pay and Klarna.
Local payment methods, depending on your country: MobilePay, Bancontact, MB WAY and Satispay.
The options available to you are shown at checkout.
Prices are shown in SEK, EUR, GBP, USD or AUD depending on your location. Your bank determines the exchange rate shown on your statement.

Prices, VAT & Shipping Costs

For EU and UK customers, prices include VAT. For customers outside the EU, prices exclude local taxes and import duties.
UK Trade orders are delivered DAP (Delivered at Place), so import duties and taxes are paid on delivery.
Shipping costs are not included in product prices and are calculated at checkout based on destination and parcel weight.
Discount codes cannot be combined with other campaigns or vouchers.