Below you’ll find answers to the most common trade questions. Can’t find what you’re looking for?
Get in touch at shop@spaceswithin.se.
ORDERING & PAYMENT
How do I place an order?
Order directly online while logged in. Your trade pricing, real-time stock levels and pre-orders are shown as you browse.
Can I order on behalf of my client?
Yes, you can order directly to your client. At checkout, enter your client’s address as the shipping address to make sure the order reaches them. The billing address should remain your company’s. Please note that delivery details cannot be changed once an order has been placed.
Is there a minimum order?
There is no minimum order for in-stock items.
Which payment options are available?
All card and wallet payments are processed securely through Shopify Payments: Visa, Mastercard, American Express, Maestro and UnionPay, as well as Shop Pay, Apple Pay and Google Pay. Invoice with 15 days net is available for Swedish customers only.
How are prices, VAT and shipping costs shown?
Trade prices are shown excluding VAT. Shipping costs are not included in product prices and are calculated at checkout based on destination and parcel weight.
Can I pre-order items that are out of stock?
Yes. Items shown as out of stock can still be ordered, and your order is confirmed once payment is completed. We will notify you when the item is back in stock and ship your order straight away. If your order includes both in-stock and out-of-stock items and you would like the available items sent first, email us at shop@spaceswithin.se to arrange a split delivery.
PRODUCTS & SPECIFICATION
Can I get CAD files and product sheets?
Yes. 2D and 3D drawings, installation manuals and certifications are available to download for every product.
Can I order samples?
Yes, samples can be purchased with an extended discount. Please contact us directly at shop@spaceswithin.se and we will be happy to help.
Is a living finish right for my project?
All our finishes are living finishes: uncoated, artisanal surfaces that change naturally through touch, environment and use. Natural patination is not considered a defect. Read more under Living Finishes & Care.
If you require a permanent finish for a larger-scale or hotel project, we can arrange a galvanic Dark Brass finish that does not change over time. Contact sales@spaceswithin.se for more information.
Do you offer custom finishes, sizes or bespoke pieces for larger projects?
Yes, we can offer custom pieces and finishes. As every request is different, we assess the possibilities project by project. Please get in touch at shop@spaceswithin.se to discuss your project.
Which screws and fittings are included?
All hardware is delivered with two M4 screws in lengths of 25 mm and 30 mm, so you can select the one that suits your door or drawer front. A washer is also included for the back side, adding stability, preventing rotation and protecting the cabinetry. Installation requires a pre-drilled 4 mm hole. Step-by-step instructions can be found under Install on each product page, where the installation manual is also available to download.
DELIVERY & RETURNS
What are your lead times?
Orders are packed and shipped from our warehouse in Stockholm. Estimated delivery after dispatch: Sweden & Scandinavia 2–3 business days, Europe express (DHL Express / UPS Express Saver) 1–3 business days, Europe & worldwide standard 3–10 business days. These timeframes apply to in-stock items. For items that are out of stock, the lead time is usually 2–8 weeks, depending on seasonal demand and production breaks during major holidays.
Do you ship internationally?
Yes. Available shipping methods are shown at checkout once you enter the delivery address. If you cannot check out to your country, contact shop@spaceswithin.se and we will do our best to arrange shipping.
Will I have to pay import duties or taxes?
Trade orders are delivered DAP (Delivered at Place), including to the UK. Outside the EU, local import duties, taxes and customs fees may apply on delivery and are paid by the recipient.
How do I track my order?
You will receive an order confirmation by e-mail, followed by a tracking e-mail once your parcel has been shipped. If you have not received your order confirmation within 24 hours, contact shop@spaceswithin.se.
Can trade orders be returned?
Yes, trade orders can be returned within 14 days of delivery. Request a return authorisation from shop@spaceswithin.se, stating your order number and the items you wish to return. Items must be returned exactly as received, in their original packaging.
What if an item arrives faulty or damaged?
Contact shop@spaceswithin.se within 7 days of receipt, including your order number and photos of the item and packaging. Our quality guarantee covers manufacturing defects.
RETAILERS & SUPPORT
Can I see the collection in person?
Visit our Retailers page to find a physical store near you.
Do you offer project support?
Yes, we are happy to support you with your project, from choosing the right hardware and finishes to planning quantities. Contact us at sales@spaceswithin.se and we will help you find the best solution.
